If backups are not enabled, you will lose your 2FA tokens. Notice: This process takes 24 hours it cannot be rushed due to security protocols. Select an encrypted token and enter your existing Backups password to decrypt it.Īuthy Multi-Device Disabled: If you don’t have Multi-Device enabled, you can start the Account Recovery Process here:.Approve this access via SMS or a phone call.Enter your phone number to reconfigure your account.Note: Chrome App users must visit chrome://apps to Remove Authy, and then can reinstall it. From the Authy app on your computer, click the "Authy Desktop" menu, and then select Log out and reset device.If Authy Backups are enabled, and you know your Backups password, you can also recover your encrypted 2FA account tokens.Īuthy Multi-Device Enabled: If you have Multi-Device enabled, but your device is locked with the Master password, use this process to regain access to your account. Select ‘Call’ or ‘SMS, depending on how you would like to receive your verification code. However, you can still regain access to your Authy account. If you are unable to recall your Master Password, this installation can’t be recovered. Or use the recovery codes provided by the service(s) during 2FA setup to regain access to your accounts.Check any Authy installations on other devices (if available) to see if your tokens are present.If you ever forget your master password, we recommend the following to regain access to your 2FA accounts: Since the Master Password is never sent to Authy or stored in our servers, Authy support is unable to recover your password. This helps to ensure that no one will be able to access your account without entering the correct password, even in the unlikely event that our servers are compromised. So this can be something short and easy to type. Useful extra protection against a local attacker, but not critical for most people. It is local to each desktop device and is used to control access to the app. The Master Password is never sent to Authy. The Authy master password is not used for encryption. We have a walkthrough for the Master Password enable and disable process here: Authy App Master Password for Desktop and Chrome. That should be three or four passphrases to memorise and write down, which is not too bad. 'Critical' passwords could be: your primary and secondary e-mail, Bitwarden and Authy. usually accessible through a browser extension, desktop app, or mobile app. Write down 'critical' passwords on a piece of paper and save it in an envelope you keep at home. When the Master Password is enabled in the Authy Desktop app on Chrome, Linux, MacOS, or Windows, users are prompted to create a password for locking the Authy app. By remembering just one master password, you can automatically create strong. For full details, see Authy for Chrome App & Extension End of Life. Notice: The Authy for Chrome App & Extension is no longer supported. This guide will cover the Authy app Master Password and recovery. The Authy Desktop app for Chrome, Mac OS, Linux, and Windows allows users to create a password to restrict access to the app.
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